Refund policy

Thank you for shopping at hipidogs.com. We value your satisfaction and aim to provide a smooth and hassle-free return and refund experience.

Return & Exchange Eligibility

You may request a return or exchange within 30 days of receiving your order. Returns and exchanges are free of charge.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at hipidogs@gmail.com with your order number and the reason for your request. Once your request is approved, we will provide a free prepaid return shipping label. Please pack the item securely and include your order information to ensure timely processing.

Refund Processing

After we receive your returned item, we will process your refund within 3 business days. Refunds are issued to the original payment method. Depending on your payment provider, it may take up to 7 business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If the item you receive is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will offer a full refund or a free replacement, based on your preference.

Electronics Warranty

All electronic products are covered by a 1-year warranty. If an electronic product experiences a malfunction within the warranty period, please contact us and we will arrange a free repair or replacement.

Additional Information

All return and exchange shipping costs are fully covered by us. If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team at hipidogs@gmail.com